Terms of service

OVERVIEW
This website is operated by Bulos Y. Zumot Company (BYZCO)(a Jordanian Limited Liability Company registered at the Companies Control Department under no. 9277 and the owner of the “13c” trademark). Throughout the site, the terms “we”, “us” and “our” refer to by Bulos Y. Zumot Company (a Jordanian Limited Liability Company registered at the Companies Control Department under no. 9277 and the owner of the “13c” trademark). BYZCO/13C offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall BYZCO/13C, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless BYZCO/13Cand our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Jordan.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@13c.wine

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13C Loyalty Program – Terms and Conditions

These Terms and Conditions (“Terms”) govern the 13C Loyalty Program (the “Program”), owned and operated by Bulos Y. Zumot Company (“BYZCO” or the “Operator”), a limited liability company duly incorporated under the laws of the Hashemite Kingdom of Jordan and registered with the Companies Control Department under registration number 9277. BYZCO is the exclusive owner of the “13C” trademark, registered under number 175844.

Website: https://13c.wine
Contact: info@13c.wine | +962 79 679 6000
Postal Address: Arar St 129, Amman 11115

By enrolling in or participating in the Program, you expressly agree to be bound by these Terms, the 13C Privacy Policy, and the General Store Terms and Conditions, each as may be amended from time to time.

1. Definitions

1.1. “Member”, “you”, “your” means a person who has enrolled and been accepted into the Program.
1.2. “Rewards” refers to products, services, vouchers, or store credits available for redemption using Cashback.
1.3. “Eligible Purchases” are purchases as defined by the Operator from time to time, excluding certain items or transactions.
1.4. “Business Day” means any day on which the 13C store(s) is open for business.
1.5. “Program Website” means https://13c.wine or any other site as designated by the Operator.

1.6 “Cashback” means the loyalty credit awarded to Members based on eligible purchases. Cashback can be redeemed for rewards, services, or store credits at the 13C store, but are not redeemable for actual money or cash equivalent.

2. Acceptance and Scope

2.1. Participation in the Program, whether by enrolling, earning Cashback, or redeeming Rewards, constitutes your full, irrevocable, and unconditional acceptance of these Terms.
2.2. If you do not accept these Terms, you must not participate in the Program.

3. Eligibility

3.1. The Program is open to individuals aged 18 years or older who are of legal drinking age and are legally permitted to make purchases at 13C.
3.2. The Operator may, at its discretion, exclude employees or other individuals from specific promotions or offers.
3.3. The Program is not open to corporations, businesses, or entities unless expressly permitted.

4. Enrollment

4.1. Enrollment requires registration via a valid account, mobile number, or other method approved by the Operator.
4.2. BYZCO reserves the right to refuse, restrict, or terminate enrollment for any reason, including suspected abuse or violation of applicable laws or these Terms, and upon such termination any Cashback earned by the Member shall immediately expire. 
4.3. Members are responsible for maintaining accurate account information and must notify the Operator of any changes.

5. Earning Cashback

5.1. Cashback is earned exclusively through Eligible Purchases at the 13C store.
5.2. Unless otherwise stated, Members earn Cashback for every JOD spent on eligible purchases, excluding taxes, service charges, and discounted items. Cashback percentage varies from 2% to 8% of the invoice value depending on client's activity and amount spent in the last 45 days.

•          2% between 0 and 50JD

•          4% between 51 and 150JD

•          6% between 151 and 300JD

•          8% for 301JD or more

5.3. Cashback can be redeemed for rewards, services, or store credit. Cashback does not equate to actual money and cannot be converted to cash. Cashback may be credited immediately after the transaction, subject to verification.

5.4. Cashback is not earned on:

• Purchases using points, Cashback, or discounts
• Gift card purchases
• Returned, refunded, or canceled items
• Non-qualifying or restricted items, as determined by the Operator
• Online purchases (unless otherwise stated);

5.5 The Cashback may not be combined with any other promotional offers from the Operator.

6. Redemption of Cashback

6.1. Cashback may used as store credit, subject to availability and any applicable conditions.
6.2. Cashback cannot be redeemed for cash, transferred, sold, assigned, inherited, or bartered.
6.3. Redemption is final. Rewards cannot be exchanged, refunded, or replaced under any circumstance.
6.4. In case of loss or theft or inability to access Cashback, the Operator shall not provide replacements or reissue Cashback.
6.5. The Operator may modify the redemption catalog or restrict redemption eligibility at any time without notice.

6.6 Cashback can only be used towards future in-store purchases at 13C and is not valid towards previous purchases.

6.7 Members must present their personal ID at the rewards collection point to receive their reward. 

7. Value and Validity of Cashback

7.1. Cashback has no monetary value and do not constitute property.
7.2. Cashback expires 12 months from the date of issuance unless otherwise stated. Expired Cashback is automatically removed and will not be reinstated.

8. Account Management

8.1. Members are solely responsible for safeguarding their account credentials and for all activity under their account.
8.2. You can check your Cashback balance via the 13C customer portal, mobile application, or in-store.
8.3. Any discrepancies must be reported within 30 days of the transaction; otherwise, they will be deemed waived.

9. Program Modifications, Suspension, or Termination

9.1. The Operator reserves the right to amend, suspend, or terminate the Program or these Terms at any time, with or without notice.
9.2. Upon termination of the Program, the Operator may, but is not obligated to, grant a limited period to redeem remaining Cashback.
9.3. Cashback accrued may be forfeited in cases of:

• Account inactivity for 12 months
• Fraud, abuse, or policy violations
• Termination or suspension of account
• The Program is discontinued

10. Fraud, Abuse, and Adjustments

10.1. The Operator reserves the right to cancel or deduct Cashback believed to have been fraudulently earned, obtained by error, or misused.
10.2. Evidence of purchase may be required for Cashback validation or Reward redemption.

11. Refunds and Returns

11.1. Cashback earned on returned, refunded, or canceled purchases will be deducted.

11.2 By redeeming Cashback, the Member releases the Operator and its parent, subsidiaries, and affiliates from any and all liability regarding the redemption or use of Cashback, or other participation in the Program. 

12. Taxes and Fees

Members are solely responsible for any taxes, duties, or fees associated with the receipt or redemption of Rewards, unless otherwise required by law.

13. Data Protection and Privacy

13.1. BYZCO processes personal data in accordance with its Privacy Policy and Jordanian Personal Data Protection Law No. (24) of 2023.
13.2. By joining the Program, you consent to the use of your data for administration, marketing, analytics, and communication.
13.3. You may opt out of marketing communications at any time, which may affect your access to offers.

14. Communications

14.1. Members may receive notifications via email, SMS, or app regarding their account and promotions.
14.2. You may update communication preferences through your account or by contacting the Operator.

15. Intellectual Property

All trademarks, logos, program materials, and website content are the exclusive property of BYZCO or its licensors. Nothing in these Terms grants any license or right to use such IP.

16. Warranties and Disclaimers

16.1. The Program and Rewards are provided “as is” without warranties of any kind.
16.2. The Operator disclaims all liability for system outages, data loss, Reward unavailability, or technical malfunctions.

17. Limitation of Liability

17.1. The Operator is not liable for indirect or consequential damages, including lost profits or data.

17.2 The Operator shall not be held liable for any damage or loss incurred by the Member from the redemption of Cashback or on purchase of any goods or services connected with the Program.

18. Indemnification

You agree to indemnify and hold harmless the Operator and its affiliates from any losses, claims, or damages resulting from your use of the Program or violation of these Terms.

19. Governing Law and Dispute Resolution

19.1. These Terms shall be governed by the laws of the Hashemite Kingdom of Jordan.
19.2. All disputes shall be subject to the exclusive jurisdiction of the competent courts in Amman, Jordan.

20. Notices

Notices to Members may be sent via email, SMS, or in-app notifications. Notices to the Operator must be directed to:

Bulos Y. Zumot Company
Email: info@13c.wine
Phone: +962 79 679 6000

21. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

22. Waiver

The Operator’s failure to enforce any provision of the Terms and Conditions shall not constitute a waiver of its rights.

23. Assignment

The Operator may assign or transfer its rights and obligations under these Terms. Members may not assign rights without prior written consent.

24. Force Majeure

The Operator is not liable for any failure to perform due to events beyond its reasonable control, including natural disasters, pandemics, governmental actions, or technical outages.

25. Promotional and Technical Errors

25.1. The Operator shall not be liable for any typographical, clerical, technical, or system errors, including but not limited to:

• Incorrect Cashback calculations,
• Erroneous Reward availability displays,
• Miscommunication of promotional terms.

25.2. In such cases, the Operator reserves the right, at its sole discretion, to correct, reverse, or cancel affected transactions or Cashback, even after they have been processed or communicated to the Member.

26. Entire Agreement

These Terms, together with any additional rules, notices, or policies posted on the Program Website or communicated by the Operator, constitute the entire agreement between you and the Operator with respect to the Program and supersede all prior agreements, understandings, or representations, whether oral or written.

27. Amendments to Terms

27.1. The Operator reserves the right to update or modify these Terms at any time, with or without prior notice.

27.2. Changes become effective when:

• Posted on the Program Website, or
• Communicated to Members by email, SMS, or other electronic means.

27.3. Continued participation in the Program after changes have been published constitutes your acceptance of the revised Terms.

28. Acknowledgement and Agreement

By enrolling in or continuing to participate in the 13C Loyalty Program, you:

• Acknowledge that you have read and understood these Terms,
• Agree to be legally bound by them, and
• Accept all limitations, exclusions, and conditions imposed herein.

Your participation also affirms your acceptance of the 13C General Store Terms & Conditions and Privacy Policy available at https://13c.wine.